Associate Director, Customer Success

Onsite Roppongi, Tokyo

customer success

greenhouse

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Job description

You will lead customer engagement and complex deal negotiations for a major cloud service provider in Tokyo. This role involves collaboration across teams to enhance customer experience and drive growth in the APAC region.

Details

Tokyo, on-site
More than 10 years of experience, with at least 3 years in a leadership role
Fluency in Japanese and English

The work

Lead customer engagement with a global cloud service provider
Manage multi-billion dollar deals from proposal to contract execution
Collaborate with internal teams to ensure a seamless customer journey
Build relationships with key customers to understand their needs