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algolia

19 days ago

Customer Success Manager - Italian speaker a bonus

Hybrid · London, England

customer care

greenhouse

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AI TL;DR

Join Algolia as a Customer Success Manager in London, where you'll enhance customer relationships and drive product adoption. Collaborate with teams to ensure clients achieve their business goals and maximize the value of our platform.

AI match

Solid listing · 60/100 against the market band on this page.

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  1. What would you ship in the first month as Customer Success Manager - Italian speaker a bonus at algolia?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join Algolia as a Customer Success Manager in London, where you'll enhance customer relationships and drive product adoption. Collaborate with teams to ensure clients achieve their business goals and maximize the value of our platform.

Details

  • London, in-office position
  • £67,000—£92,500 GBP annual total cash compensation
  • 2 - 3 years relevant work experience in customer success or account management
  • Fluency in English; Italian is a bonus

The work

  • Drive and nurture post go-live customers to increase adoption and retention
  • Conduct product trainings for users
  • Provide proactive recommendations to optimize platform use
  • Identify accounts at risk of churn and work to mitigate that risk