Customer Success Manager - Italian speaker a bonus

Onsite London, England

go customer care

greenhouse

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Job description

Join Algolia as a Customer Success Manager in London, where you'll enhance customer relationships and drive product adoption. Collaborate with teams to ensure clients achieve their business goals and maximize the value of our platform.

Details

London, in-office position
£67,000—£92,500 GBP annual total cash compensation
2 - 3 years relevant work experience in customer success or account management
Fluency in English; Italian is a bonus

The work

Drive and nurture post go-live customers to increase adoption and retention
Conduct product trainings for users
Provide proactive recommendations to optimize platform use
Identify accounts at risk of churn and work to mitigate that risk